Privacy Policy

Privacy Policy

RapChik is a professional takeaway service, and we never do anything that harms your personal data. This page further detail about what information we collect and what we do of it. The policy further describes the processing of your personal data in order to be used by RapChik ( “we”, “us” or “our”). This also applies to any personal information we collected even when you visit our takeaway or interact with us.

For applicable data protection law (including the General Data Protection Regulation 2016/679(the "GDR"), we are a 'data controller.'

What Information Do We Collect?

When you take our service, we collect information that includes, phone number, email address, and any other additional information as provided by you. We also collect other secondary information that includes

The system allows us to automatically collect information from Google Analytics (web browser type and version, operating system, IP address, browsing settings, the date and time of your visit and any links for an email newsletter or social media post)

How Do We Use Personal Data?

Depending upon how you use our service, we take your personal data for the following purpose.

Contractual Necessity:

As per the contract when communicating with you or offering the service.

Legitimate Interest:

For smooth operation of the business that includes management, marketing, and improvement of the service. We use data in the legal claims as per the concern of our company, partners, group, regulatory and investigative purpose.

Legal Compliance:

To ensure, compliance with applicable laws and legal processes but not limited to use in connection with legal claims, regulatory tax, compliance, investigative purpose.

Consent:

Subject to the following, we send products and services through email as per your interest. We send it only if you give us consent. If you change your mind, you have the option to opt-out anytime by unsubscribing the link.

Who Will Your Data Be Shared with And Where?

We share your data with the third party in the following circumstances.

Our servers are kept in the UK. But your data may be processed in countries outside Europe. We also have suppliers who are based in the USA as well as India.

What Are The Cookies That Will Be Used on The Website?

Similar to any other website, your data is automatically collected through a cookie or in any other form. This only helps us deliver high-quality experience when customers browse our service. Perhaps, we utilize cookies to

Essential Cookies:

These cookies allow us to identify the users and help them access the website smoothly, you may disable the cookies, yet you may not access certain services.

Performance Cookies:

These cookies allow us to monitor site performance. Perhaps, Performance cookies allow us to offer high-quality experience by customizing the service and also identifying any issue as per the demand.

Functionality Cookies:

These cookies allow us to capture the customer’s selections and preferences and extend enhanced features.

Social Media Cookies:

These cookies are not under our control; however, cookies share what users have been doing on the website on social media such as Facebook and Instagram.

Google Analytics:

This is a web analytics service provided by Google. We use the analytics to monitor the visitors of our website and compile a report in order to improve our web services.

How Long Will You Hold My Data?

We use your personal data only for a specific purpose and time. This may be in the form of any marketing procedure and may last up to 24 months. We will contact you to check if you still want to hear from us. We keep a record on your email address in case you have not unsubscribed our service.

We anonymize (delete personal data), but we record invoicing tax, and warranty purposes. We also keep a record of correspondence relating to queries and complaints as long as necessary.

What Rights Do You Have About Personal Information?

Here are the things that you are entitled to ask us:

You have the right to object to some processing that is based on our legitimate interest. Likewise, you are also entitled to withdraw consent, in case you do not want it to be processed by us. If you have unresolved concerns, you can seek the UK Information Commission Office.

Contact Us

The team RapChik is happy to respond to any issue faced by our customers. We offer the best possible way to solve such problems at the shortest time. If you have any queries, you may contact us at orders@rapchik.co.uk

×